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Tenant Questions

How do I pay my rent?

We encourage tenants to take advantage of paying online through their tenant portal. Payments can also be made through the mail to our PO Box:

St. Johns Properties

221 N. Hogan St. #405

Jacksonville, FL 32202

Additionally, cash payments can be made at various locations. For more information contact us at 904.677.3405 or

Tenant Portal

Activation is generated upon signing of lease. Please contact us to get access to your tenant portal if you do not have it already. The activation link will be sent via text and email.

If you already have your login information please use this link.

How to submit a Maintenance Request?

Log into your tenant portal or call our 24 hour bilingual (English and Spanish) maintenance line at (877) 469-4855 to submit maintenance requests.

Late rent

Rent is due the 1st of the month. If rent is not collected within 5 days after the 1st, a $35 dollar late fee is charged with an additional $2 a day after.

Property Maintenance

Tenants are responsible for the following

  • Replace filters monthly;
  • Lightbulb replacement;
  • Maintain lawn care unless in a multi-family unit;
  • General care of property interior and exterior.

How do I apply?

Please go to On the property of your choosing, click the Apply Now button. The application fee is $25 dollars per adult applicant.

Application requirements?

The application fee is $25 dollars per adult applicant. Applicants must make a minimum of 3 times the monthly rent as a household. Applicants will be asked to provide one of the following:

  • The most recent two consecutive pay stubs


  • W-2 and the two most recent consecutive bank statements

Security Deposit

No Credit NO PROBLEM automatic two month deposit
475 to 574 approved with higher deposit
575 or higher approved with standard one month deposit

The standard security deposit required is equal to one month’s rent. Additional security deposit may be required depending on credit or criminal history. Upon move out, any damages will be accessed and subtracted from the management held security deposit.

Credit Check/Criminal History

A credit and criminal background check are performed on every applicant. Below are automatic disqualifications.

Credit –

  • No evictions within the last 5 years;

Criminal –

  • No sexual crimes on history;
  • No violent crimes within the last 5 years;

Can I have pets?

Pets are allowed in most properties. An additional refundable deposit of $350 per pet is required. There are restrictions on aggressive breeds of dogs.


Thorough inspections of each property are done prior to move in, as well as upon move out.

Fair Housing

We are Fair Housing compliant.